Your stay in this property will be covered by our StayProtection package with Stay Benefits included! Read more
Other things to keep in mind
- "Self-Catered" apartment. All basic items are provided to start your stay, including toiletries (shower gel, shampoo), toilet paper, etc. These items are offered as a welcome courtesy. No replacements or replacements are provided. All remaining items must be purchased by the guest.
- Bed and bath linen are provided according to the number of guests defined in the reservation. For stays longer than one week, additional sets will be provided.
- For stays longer than fifteen days, cleaning and linen changes will be provided (generally in the middle of the stay) and are arranged directly with the guest. Additional cleanings will incur the cost of the cleaning fee.
- Check-in time starts from 3pm until 9pm (additional cost of R$25 for check-ins after 9pm) and check-out must be completed by 11am.
- On the day of your arrival, we or a member of our team will be at the apartment to welcome you. To organize your arrival, we would appreciate it if you let us know your estimated time of arrival as soon as possible. If you arrive by plane and provide us with your flight number, we will be able to track your arrival.
- A set of keys will be provided at check-in and must be returned at check-out. Loss or damage to the key set may incur additional costs.
- The apartment has air conditioning.
- On Smart TV, only Streaming service APPs (Netflix, Amazon, Apple TV, HBO, etc.) are available and not the respective accounts. Therefore, to be used, guests must use their own accounts.
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Every time you rent through Flatio, you're automatically covered by our StayProtection package.
By booking this property, you'll also enjoy extended protection in the form of Stay Benefits - a unique offering backed by AXA! Here's what such packaging includes:
Once you send a reservation request, the landlord is notified that you are interested in their offer. From that moment, they have 24 hours to approve or reject your reservation.
Landlords are mainly interested in the profile of their tenant. Do not forget to fill in all necessary information, add your profile picture, or even make a short video about yourself. Doing that will make you more attractive for the owner and your reservation will more likely get approved.
You can take a look at the contract in advance and online with every offer. After you sign it, you will find it in the application My Housing.
While arranging a contract on Flatio, you do not have to worry that it could be disadvantageous for you. Our contracts are made so that we avoid all problems! All of them are the same, used by all the landlords on Flatio.
Your time is precious. That's why we've added a virtual tour option to our platform so you can see some of the rentals listed on Flatio from the comfort of your own home.
If a virtual tour isn't available for the accommodation you've chosen, you can contact the landlord and ask them if they're willing to give you a personal tour of the rental unit.
In the event that you move in and the rented accommodation doesn't match the information on Flatio, let us know as soon as possible!
If the conditions for the withdrawal are met and the landlord can't fix the issue immediately, you have the option to withdraw from the lease agreement with a full refund. We'll also actively help you find an alternative accommodation and remain by your side until everything is fully resolved.
You can read the conditions and all details about our Move-in Guarantee in this article of our Help Center.
How you can cancel a reservation varies depending on what stage the reservation is in.
Is your reservation request still waiting for landlord approval? Then you can simply cancel it directly from your My Housing web app!
However, suppose the owner has already approved your reservation request, and you are no longer interested in it. In that case, you can still cancel the reservation before you sign the lease agreement. Just consider that you should do this only in essential cases. Because when the landlord accepts your reservation, their property is stopped being advertised, and they can lose the chance to rent their property to someone else.
Do you have an approved reservation and also a valid agreement? In order to cancel your reservation, contact Flatio customer support well in advance of your contract beginning (the specific time and amount of refund depends on the type of cancelation policy).
What will you get?
Tips for traveling as a digital nomad
All the Flatio benefits for free
Special offers for special prices - only for registered people!