How can we help you?

Looking for a quick answer to your questions? Below you'll find our Help Center, where FAQs are answered. If you need more information or just want to share your thoughts with us, write to us at the email addresses below and we'll get back to you as soon as possible.

Looking for a new place to stay?

Help for tenants

Contact the landlord directly

At Flatio you can directly contact the landlord before making a reservation and ask them for more information about the place or neighborhood.

How to contact a landlord?

Personal support for all tenants

Need help with your reservation, contract, or during the stay? Log in to get in touch with our support or your landlord.

Looking for new tenants?

Help for Landlords

Add a new offer for free

The onboarding process is simple and we will help you fine-tune everything. You can start right now and continue later if necessary.

Add a new listing

Personal support for landlords

Become a member of the satisfied landlords on Flatio and select the communication channel you prefer.

Mariana

Helpdesk Agent

Daniela

Product Development

Ondřej

CMO

Joan

Outbound sales

Michal

Matěj

Petr

Jakub

Cristina

Market manager

Carolina

Market manager

Michaela

Help Desk Team Leader

Radim

CEO

Henrique

CSO

Jitka

Marketing

Elham

Journalist

Pavlina

Law

Zuzana

Office and finance

Jakub

CTO

General e-mail

[email protected]

Media & partnership

[email protected]

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We support global paymentss

Our global rent payment solution has allowed our customers to pay or collect rent worldwide without any restrictions since 2015.

Global payments through Citibank

Pay your rent with credit card

Pay your rent with Bitcoin

Opening soon

USA (USD)
United Arab Emirates (AED)
China (CNY)
Japan (JPY)
Australia (AUD)
South Africa (ZAR)

We are Flatio.com (Flatio, s.r.o.)
Our HQ is in amazing Brno, Dominkánské náměstí 5, Czechia, Central Europe (post code 602 00)
Our authorised representative is Radim Rezek and the company is registered at County court in Brno with register number C87221

ID: 03888703
VAT: CZ03888703

Check out our Terms and Conditions and Personal data protection.

[email protected]