Help for Hosts

Bookings

I have received a booking request. What should I do?

What happens when you receive a new booking, how to accept/reject it, and what else should you know? Read all about the booking process!

What happens after the booking request is accepted?

Learn how the lease signing process works, when the lease becomes officially valid, and what you can do if a guest doesn't sign it in time.

Can I contact the potential guest before accepting a booking?

Do you need additional information from a potential guest before you can decide about their booking request? See how you can contact them!

Daniela from helpdesk

We understand how important it is to be able to trust the people who rent your accommodation. That’s why as a part of our StayProtection plan, we show you reviews of tenants who have previously rented accommodation through Flatio and you also get help with assessing tenant credibility. We're with you at every step!

Can I reject a booking request? Is there any penalization?

This article serves for a complete understanding of our rejection policies. See how we categorize them and what are their limitations.

Can I offer alternative terms to a potential guest?

Did you receive a booking request that doesn't completely suit you, so you'd like to propose another solution? Read how to handle this below.

I wasn't able to accept/decline the booking within the 24-hour deadline. What should I do?

In this article, you can learn what you can do if you don't manage to react within the 24-hour window and the request expires.

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