This badge is awarded to listings where the previous tenant(s) experienced a smooth move-in and move-out, as evidenced by either a positive review or no bad review from them, indicating a smooth handover of the rental unit to the landlord.
Verified by Flatio
The badge is awarded to listings where a Flatio team member was physically present, whether to take photos, create a virtual tour, or stay in the rental unit for various reasons – either alone or with friends and family.
StayProtection vs. Stay Benefits
StayProtection
StayProtection for Tenants is a Flatio coverage that applies to you at all times. It was designed to protect you, your money, and your peace of mind. StayProtection also includes an exclusive Move-in Guarantee, ensuring you'll have a place to stay even if things don't go as planned.
+ Stay BenefitsStayProtection+ Stay Benefits
Stay Benefits is a special part of the StayProtection coverage which doesn't come with all Flatio properties. They include liability insurance, assistant services, and 24/7 online support for all situations covered by this package.
You can read more about the StayProtection and Stay Benefits packages and when they are applicable on this page.
Verified by Nomad Inspector
This badge is awarded to properties that have been inspected by a Nomad Inspector and verified as suitable for remote work in terms of Wi-Fi speed, workspace, location, etc. A Nomad Inspector is a digital nomad influencer who is a member of Flatio's Nomad Inspectors Club.
Perfect for professionals
A personally selected flat that meets the requirements of business clients
Leading competitor platforms
In our comparison, we mainly considered platforms that have a similar focus as Flatio and are also suitable for medium- or long-term stays. In particular, we analyzed data from Booking.com, Spotahome, Homelike and Uniplaces.
Your customer service is scandalously bad, and you should be ashamed of asking so much money from your customers while treating then like crap when they need help to fix an issue caused by your own inefficient systems. I can safely say I'll never use Flatio again.
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17.01.2020•Bratislava
Matt H.
Tenant
Landlord didn't reply to Reservation
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11.01.2020•Kraków
Miroslava L.
Tenant
Ráda bych zhodnotila až později, zatím jsem velmi spokojena, děkuji Vám.
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17.10.2019•Brno
Ivan G.
Tenant
Flatio service is too expensive. Had issues with payment, the GoPay service provider is very bad, working only on weekdays and takes a lot of time to respond to any issues.
Would not recommend to anyone.
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05.10.2019•Prague
David P.
Tenant
I appreciate the customer service, but they need to screen the people who they work with much better to make sure that they're not scoundrels that will actually do more harm then good. The people who you work with are a reflection of you at some level. Try to improve by cleaning out all "dark corners," and that may require professional help. Your future is in your hands.
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04.10.2019•Prague
Phil B.
Tenant
I believe I should get at least a full refund as description does not fit reality, and the experience was really poor compare to many other places in Prague.
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24.09.2019•Prague
Edgar S.
Tenant
I would like to be able to rent immediately. Otherwise I have to wait for a response prior to make other reservations.
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11.09.2019•Vienna
David P.
Tenant
Stop working with low life scoundrel liars before you get sued...
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24.08.2019•Brno
Anna B.
Tenant
Not reliable enough, very complicated to make payments, prices are not lower than normal arnbnb
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21.08.2019•Vienna
Ferenc P.
Tenant
Rendben van
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19.08.2019•Budapest
Lindsey W.
Tenant
I had a change in dates and wanted money back, but instead was told I had to just get a more expensive rental to cover what i had already paid. I asked for the service fee ($30 or so) to be waived since I felt like my customer service was lacking, and I was told that was impossible).
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16.08.2019•Prague
Hagen B.
Tenant
Katastrophe, man kann nicht Business buchen, aber es wird Rechnungsstellung verweigert! - Ein absolutes NoGo!
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08.08.2019•Vienna
Magdalena H.
Tenant
replace the mite infested carpet with wooden or plastic boards and replace the mattresses with a new ones made of mite repellent material etc
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02.08.2019•Brno
Carl H.
Tenant
Flattop is fine. I keep to myself.
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15.06.2019•Prague
Michaela Š.
Tenant
Uživatelsky nepříjemný stránky, nesla zadávat data pronajmu do počátečního vyhledávače, mapy pronajmu běžely jen na jednom z prohlížečů, internetový stránky katastrofa, nepřehledný.
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02.06.2019•Prague
Katka M.
Landlord
Bohužel nedoporučila bych, komunikace je strašně zdlouhavá, v případě Airbnb se mi nikdy nestalo, že bych čekala na nějakou jejich odpověď déle než 24hodin. To neexistuje, u vás jsou to dlouhé týdny.
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10.05.2019•Prague
Šimon K.
Landlord
super customer support což byla i nevýhoda. Pani mě nakrmila krásnejma věcma a nakonec jsem na to zaplatil -6k měsíčně..
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03.05.2019•Prague
Athina Georgia K.
Tenant
Τhe support was quite poor and I felt unprotected. The contracts are not clear.
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14.04.2019•Prague
Thanh Thúy T.
Tenant
Vse je rychle .pohodlne . Majitel je rozumne hodny
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16.04.2019•Prague
Madeline B.
Tenant
Flatio is a bog swindle! I don't recommend it at all!
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03.04.2019•Prague
Russell H.
Tenant
Apartment owner was able to cancel our booking without penalty and we now have to pay more money for another apartment in an inferior location. When the same thing happened to us recently with Booking.com, they refunded us the difference of booking another more expensive apartment of similar quality in the same area as our original booking.
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26.03.2019•Brno
Katka M.
Landlord
Jednoznačně zlepšit komunikaci v tom, aby byla možnost se s vámi spojit hned co to člověk potřebuje. Čekání v případě problémového nájemce, jak jsem měla já bylo ubíjející a úpřimně, přála jsem si, aby tato rezervace byla provedena přes Airbnb. Tam mám zkušenost, že do 24hodin je vše vyřešeno.
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25.03.2019•Prague
Laura Y.
Tenant
Only if they were desperate and had no choice.
Profoundly disappointed with flatios help, and service and lack of communication and accountability.
When I informed them if an issue it took 4days after I filed a complaint for them to get back to me. In 2 more days I had to call back. And was informed the person on my file was on holiday and had not even contacted the landlord and it would be longer.
After many calls and emails they almost nothing to help.
Constantly blowing me off, giving wrong info, and over all just doing as little as possible to help or take responsibility.
Did not uphold the promise of satisfaction they claim bon the website.
Only good thing I have to say is the people I delt with we're polite and well mannered.
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22.02.2019•Prague
Ivana J.
Landlord
Zkušenost s Flatiem byla celkem dobrá pokud nebyl problém s nájemníky. V případě řešení problémů je skutečně velice špatná. Již 3. týden řeším, že nájemník zničil apartmán v hodnotě 9. milionů, a to konkrétně s paní Rašovskou. Komunikace s ní je docela složitá. Nedala mne do kopie při komunikaci s nájemníkem, i když to slíbila. Všechno trvalo delší dobu. Po zahájení chatu jsem čakala 5 minut na každou její další reakci, ani po půl hodině se nám nepodařilo vyřešit jednoduchou věc. Paní Rašovská mne poté, co věděla všechny skutečnosti několikrát ujistila, že zničený byt (nájemník v bytě kouřil) se bude řešit z Garanční kauce, pokud to nájemce neuhradí. Po dvou týdnech mne pak napsala, že mám smůlu, že se nájemce neozývá a že z Garanční kauce se nic hradit nebude. Požadovala jsem jen zlomel škody, kterou nájemník způsobil a nedostala jsem vůbec nic. Flatio takýmto způsobem nemůže nikdy dobře fungovat, když jen bere poplatky a v případě problému, za který by mělo nést odpovědnost dáva ruce pryč. Nemluvě o tom, že zaměstnanci podávají zavádějící informace. Po této zkušenosti bych přes Flatio nepronajímala ani psí boudu.
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11.02.2019•Prague
Join Flatio and enjoy your travels to the fullest!
What will you get?
€15 discount on your first stay
All the Flatio benefits for free
Special offers for special prices - only for registered people!
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